Cleo's Streem Support Subscriptions
Cleo is committed to providing the very best in network fax and alert notification solutions that are designed, implemented, and fully supported by our own dedicated team of Engineers and Analysts. At Cleo, you can be assured that our relationship does not end at the time of purchase. As a Streem user, you will receive the very best in ongoing product maintenance and support for the life of the solution and beyond.
Cleo Technical Support Service operates on a live call back basis. Once your information is verified, you will be transferred to an available technical support analyst. If no analyst is available, then you will be given an estimated wait time and verification that you will be available for a callback in that time frame.
Maintenance and Support agreements are available with Platinum 8x5 or Platinum Plus 24x7 coverage. For more information on the support and maintenance subscriptions, review the Agreement.
Platinum Plus Level Support
In addition to the Core Support Services, the Platinum Plus Level provides live pickup to our Technical Support Team with a quicker turnaround time of 2 hours. Platinum Plus level customers are provided with a toll free phone number to access standard support during normal business hours. Additionally, for ‘Production Down’ situations, we also provide access to afterhours support 24 hours a day, 7 days a week. Our Technical Support Analysts will provide Platinum Plus customers with the highest level of support.
Support Subscriptions are available for an annual fee. To purchase or renew an annual subscription, upgrade to Platinum Plus level support, or request a consulting services quote, please contact your Cleo Sales Representative by calling 800-325-7732 (in North America) or 001.815.654.8110 (International). You may also email questions to InsideStreemSales@cleo.com.
If you have purchased a Streem solution and are in need of technical support, you may contact Support via the following:
For quick answers to common support questions, please visit the Support Knowledgebase. Should you have questions, or need to renew your support subscription, contact Streem at 800-325-7732 or InsideStreemSales@cleo.com, or we welcome you to complete the customer satisfaction survey.