Support Subscriptions

To purchase your technical support subscription, please contact your Cleo Sales Representative by calling 1.800.233.2536 (in North America) or 001.815.654.8110 (International). You may also email questions to sales@cleo.com.

Users of Cleo's products may choose from two levels of technical support services:

• Standard Support Services
  - provided free with purchase
• Support Subscription Services
  - a comprehensive annual fee program

Standard Support Services include:

• Website
  Cleo's website includes detailed product and compatibility information as well as FAQ and Technical Bulletin listings on all of our software and hardware.
• Automated Test Lines
  Instructions and files for running a test are included in each package shipped.
• Fee-based Product Upgrades
  Contact your Cleo Sales Representative for the latest version and pricing.
• One-year Hardware Warranty
  All Cleo hardware is warranted for one year from the date of purchase.
• Optional Back-up Hardware
  Cleo recognizes the mission-critical nature of your communication needs and so allows an additional hardware purchase per license for back-up purposes.

Technical Support Subscriptions include the standard services plus all of the following:

• Free Software Upgrades and Sample Scripts
  Your subscription entitles you to upgrades, new versions of your Cleo software, and sample scripts that can simplify your scriptwriting tasks. Contact a sales representative or technical support specialist for details.
• Technical Support via Telephone, Web Request, E-mail and Fax
  Technical Support Analysts are available to assist with installation, testing and troubleshooting. Voicemail, web support requests, e-mail, or fax messages will be responded to by the next available Support Analyst in the order they were received, during normal business hours.
  

For a complete explanation of Cleo's Support Services, including definitions, escalation levels, and exclusions, please view the Cleo Support Services PDF.